Company FAQs

How long will it take to receive a sample?

24 – 48 hours providing we have stock.

What are your typical lead times?

Typically 3 – 6 weeks, product dependant.

Do you ship outside the UK?

No. We operate in the UK and Ireland only.

Do you hold stock?

Yes and we do offer stock holding agreements upon request.

Can I arrange an appointment to speak to a sales manager?

Yes, please contact us via the ‘Contact Us’ page on our web-site and one of our sales managers will be in touch to contact you. All our sales managers are fully technically trained to assist you.

What are your delivery terms?

DDP UK

Is it possible to have credit terms?

Yes, subject to appropriate credit checks being completed.

Product FAQs

Are your products suitable for Pharmaceutical products?

All our products are registered for use in cosmetics, but can and have been employed in OTC/ pharma products. It is of course up to the brand/ company to ensure the appropriate paperwork is filled and submitted for compliance.

Do you offer products that are suitable for Vegans/ Vegetarians/ Halal etc.?

Yes and we can provide statements to support this.

Are your products Cosmos compliant/ organically certified?

A large number of products within our portfolio are certified. Please contact us to find out more.

Do you supply pigments?

Yes.

Are any of your products Biocides?

No.

Are all your products REACH compliant?

All our products are fully REACH compliant where relevant and will meet the legislation cut of date of May 2018.

Do you provide materials for anhydrous formulations?

We offer number of both functional and active ingredients that are oil soluble.

Do you have guide formulations?

Yes, we offer a wide range of formulation guides that we are happy to share with you to help with your formulation development work.

Do you offer any free of charge testing?

Yes we are delighted to offer Challenge Testing for formulations containing our preservatives/ alternative preservatives and this is conducted by an impartial and external test house.